Change of Size / Fit

If you’ve ordered the wrong size or the fit isn’t quite right, we can arrange an exchange for another available size.

Please contact our customer service team within 14 days of your order being shipped to arrange a return. The item must be returned in its original condition, unworn and with all original tags attached.

For size exchanges, the customer is responsible for the cost of returning the original item to us. Once we receive and approve the return, Acme will cover the cost of shipping the replacement item back to you.

We strongly recommend checking our sizing information before ordering, as sizing can vary between garments and brands.

Faulty or Damaged Items

If your item arrives faulty, damaged or not as described, please contact us as soon as possible.

We’ll assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your rights under the Australian Consumer Law.

Please include your order number and, where possible, photographs showing the issue. This helps us resolve your return as quickly as possible.

Sale & Clearance Items

Sale and clearance items are generally not eligible for returns or exchanges due to change of mind or incorrect sizing.

This does not affect your rights under the Australian Consumer Law. If a sale or clearance item is faulty, damaged or otherwise covered by a consumer guarantee, please contact us and we’ll be happy to assist.

Change of Mind

We do not generally offer refunds for change-of-mind purchases. Where applicable, we may be able to offer a size exchange provided the item meets our return requirements and the request is made within 14 days of shipping.

How to Arrange a Return

Before sending anything back, please contact our customer service team so we can provide the correct return instructions.

Please have the following information ready:

• Your order number
• The item you would like to return
• The reason for the return or exchange
• Your preferred replacement size, if applicable

Please do not send items back without contacting us first, as this may delay the processing of your return.

Important

Returned items must be unworn, unwashed and in their original condition, with original tags attached where applicable.

If an item has been worn, washed, altered or damaged after delivery, we may not be able to accept the return unless the issue relates to a fault covered by Australian Consumer Law.

If there has been an unforeseen delay with your delivery, please get in touch with us. We’ll always do our best to be reasonable and work with you to resolve the issue.

Need a hand?

If you’re unsure whether your purchase is eligible for a return or exchange, get in touch with our team before sending it back and we’ll point you in the right direction.